Managing Your Online Bookings - Online, Email or SMS

People use Online Booking because it is convenient and they want a quick response.  No matter what they are booking, there is an expectation of a quick response. If someone is booking a table at a restaurant, they want to know that their table is reserved, tick that task off their list and move on to the next.  The quicker this happens the better.  The best kind of Customer Service is immediate, which is why we recommend using our Automatic option.

The second a customer makes a Booking Request, MiQuando™ acts immediately, working according to your settings...

Automatic Acceptance

MiQuando™ will immediately...

• Make the reservation and add it in your MiQuando™ Calendar
• Add the Confirmed appointment in your list of bookings on MiQuando™
• Send a confirmation email to your customer (+ ICS  Calendar)
• Schedule a reminder email to your customer

MiQuando™ can also...

• Send your customer an SMS confirming their appointment (Both parties must be set to use SMS)
• Schedule a reminder SMS to your customer (Both parties must be set to use SMS)
• Send you a confirmation email to your Admin Email address (+ ICS  Calendar)
• Send you an SMS confirming the appointment

Manual Acceptance

MiQuando™ will immediately...

• Add the Pending appointment in your list of bookings on MiQuando™
• Send you a notification email with quick links asking you to Confirm/Reject the Booking Request

• Send you a notification SMS with a Reply option to Confirm/Reject the Booking Request

• Make the reservation and add it in your MiQuando™ Calendar
• Update the status of the Pending appointment in your list of bookings on MiQuando™ to Confirmed
• Send a confirmation email to your customer (+ ICS  Calendar)
• Schedule a reminder email to your customer

MiQuando™ can also...

• Send your customer an SMS confirming their appointment (Both parties must be set to use SMS)
• Schedule a reminder SMS to your customer (Both parties must be set to use SMS)
• Send you a confirmation email to your Admin Email address (+ Calendar file if you choose)
• Send you an SMS confirming the appointment

3 Ways to Manage your Bookings

From your Desktop, Laptop, Tablet or even mobile device, sign-in to your MiQuando™ profile and go to your Online Bookings.

 Use either the List view (below) or the Calendar view (right) to Manage your Bookings online

.

Via Email 

To the left is an example of a Booking Request notification email. All that is required to Accept/Reject the Booking Request is simply click on the appropriate button.

On holiday? Constantly on the move? No smartphone?  No WIFI or 3g/4G data service? 

No problem, just choose to use our SMS services to respond immediately and deliver amazing customer service.

If you have set yourself up to receive SMS notifications when you receive a Booking Request, you will receive a message similar to the one below.  Simply reply as directed and you can instantly Accept or Reject this Booking Request from wherever you are with a low costs SMS reply.

Examples of SMS Booking Management simple handset and smartphone below. 

               Basic mobile handset                   Windows Smartphone handset